New Normal – Updated Cancellation Policy
We all want to start travelling again and we are already seeing a bit of movement for the summer months.
With all of the uncertainty, we took this time to update our payment and cancellation policies to be in line with our client’s needs.
For reservations arriving prior to Sept 15 2020
For reservations made 15 days or more prior to arrival, a deposit of 25% of the total is charged upon booking and is fully refundable up to 15 days before your arrival should you need to cancel less a 10% cancellation fee to cover administrative expenses. The remaining balance, 75% of the total, plus the refundable damage deposit is due 14 days before arrival. Within 14 days of arrival, all payments are non-refundable.
If you need to cancel your reservation within 14 days of your arrival date due to travel or border restrictions specifically related to COVID-19, a credit equivalent to the total funds received will be applied towards a future booking within 12 months of the original booking. Rescheduling is based on availability and seasonal rates and booking requirements will apply and may vary from original reservation dates. If the applicable credit is less than the amount owing on the replacement reservation, guest will be responsible for paying the difference owing. If the applicable credit is more than the future rental amount owing for any reason, including but not limited to seasonal rates or occupancy rates, a refund will not be issued. Proof of travel restrictions must be presented upon cancellation.
If the guest cancels within 14 days of arrival for any reason other than COVID-19 related restrictions, including but not limited to personal reasons, medical reasons, weather, loss of employment, etc, all funds are non-refundable and a credit will not be applied.
For reservations arriving Sept 16 and onward:
For reservations made 60 days or more prior to arrival, a deposit of 25% of the total is charged upon booking and is fully refundable up to 60 days before your arrival should you need to cancel less a 10% cancellation fee. The remaining balance, 75% of the total, plus the refundable damage deposit is due 60 days before arrival. Within 60 days of arrival, all payments are non-refundable.
If you need to cancel your reservation within 60 days of your arrival date due to travel or border restrictions specifically related to COVID-19, a credit equivalent to the total funds received will be applied towards a future booking within 12 months of the original booking. Rescheduling is based on availability and seasonal rates and booking requirements will apply and may vary from original reservation dates. If the applicable credit is less than the amount owing on the replacement reservation, guest will be responsible for paying the difference owing. If the applicable credit is more than the future rental amount owing for any reason, including but not limited to seasonal rates or occupancy rates, a refund will not be issued. Proof of travel restrictions must be presented upon cancellation.
If the guest cancels within 60 days of arrival for any reason other than COVID-19 related restrictions, including but not limited to personal reasons, medical reasons, weather, loss of employment, etc, all funds are non-refundable and a credit will not be applied.
We are all in this together and we look forward to seeing you soon here in Paradise.
